Terms &
Conditions

Legal Agreement to Terms

These Terms and Conditions govern all engagements between HDSoft and its clients, including software development projects, consultations, maintenance retainers, and all other services offered through hdsoft.shop.

By submitting an enquiry, signing a proposal, or making a payment, you confirm that you have read and accepted these terms in full. These terms supplement any specific project agreements or statements of work signed between the parties.

Scope Services

HDSoft provides custom software development, mobile application development, cloud infrastructure, AI integration, cybersecurity consulting, data analytics, and related digital services. The exact scope of each engagement is defined in a written project proposal or Statement of Work (SOW) accepted by both parties.

• Scope changes must be requested in writing and are subject to additional timeline and cost revisions
• HDSoft reserves the right to subcontract portions of work to trusted specialist partners
• Service availability, support hours, and SLAs are defined per project unless otherwise specified
• Demo and prototype outputs are not production-ready unless explicitly stated in the SOW

IP Intellectual Property

Upon receipt of full payment for a project, the client receives ownership of all custom-developed code, designs, and deliverables as specified in the project agreement.

• HDSoft retains ownership of pre-existing frameworks, libraries, internal tools, and reusable components used in development
• Open-source components used are governed by their respective licences
• HDSoft retains the right to reference the project in its portfolio unless a confidentiality clause restricts this
• Partial ownership or joint ownership is not granted unless explicitly agreed in the SOW

Finance Payment Terms

HDSoft bills services based on agreed milestones outlined in the project proposal. Standard payment structure is 50% advance before project commencement, with the remaining balance due at agreed milestone completions.

• All invoices are exclusive of applicable GST (18% unless otherwise specified)
• Late payments beyond 15 days attract a 1.5% per month interest charge
• Project work may be suspended after 7 days of unpaid overdue invoices
• Accepted payment methods: NEFT, RTGS, UPI, wire transfer, and corporate cheque

Privacy Confidentiality & NDA

HDSoft treats all client information, project details, business logic, trade secrets, and proprietary data shared during an engagement with strict confidentiality. Our team members are bound by internal confidentiality policies.

• Mutual NDAs are signed at no cost upon client request before project commencement
• Confidentiality obligations persist for 3 years beyond project completion unless otherwise agreed
• HDSoft will not disclose client information to third parties except as required by law or for subcontracting with appropriate protections in place

Timeline Project Timelines

Project timelines are estimated based on the scope defined at the time of proposal. Timelines are subject to change when the client provides delayed feedback, requests scope changes, or when unforeseen technical challenges arise.

• HDSoft will communicate timeline risks as soon as they are identified
• Client review periods are included in timeline estimates — delayed reviews extend delivery dates proportionally
• Force majeure events (natural disasters, infrastructure outages, regulatory changes) may excuse delay without liability

Quality Warranties & Support

HDSoft provides a 30-day bug-fix warranty on all delivered software, covering defects that prevent the software from functioning as per the agreed specifications. This warranty does not cover issues arising from client modifications, third-party integrations, or changes in hosting environments.

• Post-warranty support is available under separate maintenance retainer agreements
• HDSoft does not warrant that software will be 100% error-free or uninterrupted in operation
• Security vulnerabilities identified after delivery require a separate assessment and remediation engagement

Legal Limitation of Liability

To the maximum extent permitted by Indian law, HDSoft's aggregate liability for any claim arising from a project shall not exceed the total fees paid by the client for that specific project in the preceding 12 months.

HDSoft shall not be liable for indirect, consequential, incidental, or punitive damages including but not limited to loss of revenue, loss of data, loss of business, or reputational damage, even if advised of the possibility of such damages.

Exit Termination

Either party may terminate an ongoing engagement with 30 days' written notice. Upon termination, the client is responsible for payment of all work completed up to the termination date at the agreed rate.

• HDSoft will deliver all completed work and relevant project assets within 14 days of final payment
• Advance payments for uncompleted milestones are refunded on a pro-rata basis after deducting work completed
• Confidentiality and IP ownership clauses survive termination

Legal Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms or any HDSoft engagement shall be resolved through good-faith negotiation first, and if unresolved, through arbitration or the courts of Bengaluru, Karnataka.

Support Contact

For any legal queries, please contact:

• Email: devendra@hdsoft.shop
• Phone: +91 98765 11111
• Address: HDSoft, Tech Park, Bengaluru – 560001, India
• Website: hdsoft.shop